Skip To Main Content

  • Site Logo
  • Print Logo
Instagram Icon
Facebook Icon
Twitter Icon
Youtube Icon
Brochure Icon
E-newsletter Icon
Site Search Icon
Dropdown Menu Image
  • What's On
    • Events Calendar
    • Shows & Live Entertainment
    • Special Offers
    • Race Meetings & Sporting Fixtures
    • Guided Heritage Walks
    • Cultural & Heritage Events
    • See Great Yarmouth in a Different Light
    • Great Yarmouth Digital Guide
    • Festivals & Major Events
      • Visit Great Yarmouth Wheels Festival
      • Great Yarmouth Arts Festival
      • Festival of Bowls
      • Heritage Open Days
      • Out There Festival
      • Paint the Town
      • Flavours
  • Things to Do
    • Attractions
      • Animal Attractions
      • Outdoor Fun
      • Indoor Activities
      • Boat Trips & Train Rides
      • History & Heritage
      • Amusement Arcades
    • Sports & Leisure Activities
      • Outdoor Sport
      • Fun on the Water
      • Walking
      • Indoor Sport
      • Fishing & Birdwatching
    • Walking & Circular Walks
      • Walks Under 3 Miles
      • Walks 3 to 7 Miles
      • Walks Over 7 Miles
    • Racing
      • Greyhound Racing
      • Horse Racing
      • Motor Racing
    • History & Heritage
      • Museums
      • Heritage Sites & Period Properties
      • Guided Heritage Walks
      • Heritage Open Days
    • Entertainment & Nightlife
      • Family Activities
      • Shows
      • Fun Activities for Adults
      • Racing & Casinos
      • Pub Sports & Sports Bars
      • Live Music Venues
      • Nightclubs
  • Explore
    • The Golden Mile
      • Fun Things To Do
      • Shopping
      • Food & Drink
    • Regent Road
      • Shopping
      • Restaurants
      • Cafes
      • Pubs & Takeaways
    • The Beach Guide
    • Broads & Countryside
    • Seaside Towns & Villages
      • Great Yarmouth
      • Gorleston-on-Sea
      • Hemsby & Newport
      • Caister-on-Sea
      • California & Scratby
      • Winterton-on-Sea
      • Hopton-on-Sea
    • Unexplored England
    • Norwich, Norfolk and Suffolk
  • Eat
    • Restaurants
      • American
      • Chinese
      • Fine Dining
      • Indian
      • Italian
    • Cafes & Tea Rooms
      • Cafes
      • Tea Rooms
    • Pubs & Bars
      • Bars
      • Pubs
    • Takeaways
    • After Dinner
  • Where To Stay
    • Hotels
    • B&Bs and Guesthouses
    • Holiday Parks, Chalets & Holiday Villages
    • Self Catering
    • Camping & Caravanning Sites
      • Camping
      • Touring
    • Boating Holidays
    • Why Graded Accommodation?
    • Accommodation Special Offers
  • Shopping
    • Great Yarmouth Town Centre Shops
      • Shops around the Market
      • Market Gates Shopping Centre
      • Victoria Arcade
      • The Rows
      • King Street
      • Regent Road & Regent Street
      • Northgate Street
    • Great Yarmouth Market
      • 6 Day Market
      • Market Days
    • Shops in Gorleston-on-Sea
    • Shops in Hemsby
    • Shops in Caister-on-Sea
    • Out of Town Retail Stores
  • Visitor Information
    • How To Get Here
    • Beach Wheelchairs
    • Special Offers
    • Public Toilets
    • Parking
      • Seafront Long Stay
      • Seafront Short Stay
      • Town Centre Long Stay
      • Town Centre Short Stay
      • Rover Tickets
    • Accessible Holidays
      • Accessible Attractions
      • Door to Door
    • Hire a Beach Hut in Gorleston
    • Holiday Essentials
      • Banks
      • Cash Machines
      • Post Offices
      • Taxi Companies
      • Medical Assistance
    • Great Yarmouth Webcams
    • Great Yarmouth Digital Guide
    • Coastal Code & Covid-19 latest

You are here: Information > Accessibility Statement

Accessibility statement for visitgreatyarmouth.co.uk

This website is run by Great Yarmouth Borough. We want as many people as possible to be able to use this website. For example, that means you should be able to:

Zoom in up to 300% without problems
Navigate most of the website using just a keyboard
Navigate most of the website using speech recognition software
Use most of the website using a screen reader

We endeavour to make the website text as simple as possible to understand.

This statement does not cover links to external websites, apps and web portals.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

Many PDF documents are not fully accessible. Any PDF created before September 2018 does not need to meet accessibility requirements under the guidance.
Live video streams do not have captions
Some images do not have good alternate text
Text on banner advert images
Some of our online forms are difficult to navigate using just a keyboard 
You cannot modify the line height, font size or spacing of text

What to do if you cannot access parts of this website

If you need information on this website in a different format contact us with:

The web address (URL) of the content (if you know it)
Your name and email address
The format you need, for example, audio CD, braille, BSL or large print, accessible PDF

via:

Email tourism@great-yarmouth.gov.uk

Calling 01493 846346

Writing to Great Yarmouth Borough Council, Town Hall, Hall Plain, Great Yarmouth, Norfolk NR30 2QF

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact tourism@great-yarmouth.gov.uk or call us on 01493 846346.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us via www.visitgreatyarmouth.co.uk/contactus.

If you would like to visit us in person and have any accessibility requirements please get in touch with us via phone, email tourism@great-yarmouth.gov.uk or by writing to us to advise of your requirements.

Technical information about this website's accessibility

Great Yarmouth Borough Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

Banner adverts with text in the images. These will be looked at and redesigned where possible.

Some PDF documents are not fully accessible  - we will be working through these documents to ensure accessibility. Any PDF created before September 2018 does not need to meet accessibility requirements under the guidance.

We plan to add text alternatives for all images by September 2021. When we publish new content, we'll make sure our use of images meets accessibility standards.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs do not meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 Success Criterion 4.1.2 (name, role value). Any PDF created before September 2018 does not need to meet accessibility requirements under the guidance.

Live video

Live video streams do not have captions. This fails WCAG 2.1 Success Criterion 1.2.4 (Captions - Live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we're doing to improve accessibility

We aim to carry out a full accessiblity review on this website by the end of 2021. Due to the pandemic, resources have been delayed for testing.

Preparation of this accessibility statement

This statement was prepared on 4 May 2021. It was last reviewed on 4 May 2021.

  • Accessibility Statement
  • Privacy Policy
  • Contact Us
  • Site Map
  • Terms and Conditions
  • Contact DMO
  • Links

© Visit Great Yarmouth2022. All Rights Reserved