Accessibility statement for visitgreatyarmouth.co.uk

This website is run by Great Yarmouth Borough. We want as many people as possible to be able to use this website. For example, that means you should be able to:

Zoom in up to 300% without problems
Navigate most of the website using just a keyboard
Navigate most of the website using speech recognition software
Use most of the website using a screen reader

We endeavour to make the website text as simple as possible to understand.

This statement does not cover links to external websites, apps and web portals.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

Many PDF documents are not fully accessible. Any PDF created before September 2018 does not need to meet accessibility requirements under the guidance.
Live video streams do not have captions
Some images do not have good alternate text
Text on banner advert images
Some of our online forms are difficult to navigate using just a keyboard 
You cannot modify the line height, font size or spacing of text

What to do if you cannot access parts of this website

If you need information on this website in a different format contact us with:

The web address (URL) of the content (if you know it)
Your name and email address
The format you need, for example, audio CD, braille, BSL or large print, accessible PDF

via:

Email tourism@great-yarmouth.gov.uk

Calling 01493 846346

Writing to Great Yarmouth Borough Council, Town Hall, Hall Plain, Great Yarmouth, Norfolk NR30 2QF

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact tourism@great-yarmouth.gov.uk or call us on 01493 846346.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us via www.visitgreatyarmouth.co.uk/contactus.

If you would like to visit us in person and have any accessibility requirements please get in touch with us via phone, email tourism@great-yarmouth.gov.uk or by writing to us to advise of your requirements.

Technical information about this website's accessibility

Great Yarmouth Borough Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

Banner adverts with text in the images. These will be looked at and redesigned where possible.

Some PDF documents are not fully accessible  - we will be working through these documents to ensure accessibility. Any PDF created before September 2018 does not need to meet accessibility requirements under the guidance.

We plan to add text alternatives for all images by September 2021. When we publish new content, we'll make sure our use of images meets accessibility standards.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs do not meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 Success Criterion 4.1.2 (name, role value). Any PDF created before September 2018 does not need to meet accessibility requirements under the guidance.

Live video

Live video streams do not have captions. This fails WCAG 2.1 Success Criterion 1.2.4 (Captions - Live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we're doing to improve accessibility

We aim to carry out a full accessiblity review on this website by the end of 2021. Due to the pandemic, resources have been delayed for testing.

Preparation of this accessibility statement

This statement was prepared on 4 May 2021. It was last reviewed on 4 May 2021.